Privacy Policy
Aussie Kitchen Creations is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information We Collect
We collect various types of information to provide and improve our custom kitchen solutions and services. This may include:
- Personal Information: Information that can identify you, such as your name, address, email address, phone number, and payment details when you make a booking, purchase products, or engage with our services (e.g., custom kitchen design consultations, renovation services).
- Project Details: Information related to your kitchen project, including design preferences, measurements, appliance choices, and specific requirements for cabinet manufacturing, benchtop supply, or flat-pack solutions.
- Communications: Records of your interactions with us, including inquiries, feedback, and customer service correspondence.
- Technical Data: Information about your device and how you access our online platform, such as IP address, browser type, operating system, and usage patterns collected through cookies and similar technologies. This data helps us improve our website functionality and user experience.
How We Collect Information
We collect information in several ways, including:
- Directly from you: When you fill out forms on our website, make a purchase, schedule a showroom consultation, communicate with us via phone or email, or visit our physical location.
- Through your use of our website: Using cookies and analytics tools to understand how you interact with our online content.
How We Use Your Information
The information we collect is used for the following purposes:
- To provide our products and services, including custom kitchen design, cabinet manufacturing, benchtop supply and installation, and renovation services.
- To process transactions and manage your orders.
- To communicate with you about your projects, inquiries, and provide customer support.
- To improve our website, products, and services, offering a more tailored user experience.
- To send marketing and promotional communications about our offerings that may be of interest to you, where you have provided consent or are otherwise permitted by law.
- To comply with legal and regulatory obligations.
Disclosure of Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist us in operating our business (e.g., payment processors, IT support, installation teams, delivery services). These providers are bound by confidentiality obligations and are only permitted to use your information to perform the services we've engaged them for.
- With Your Consent: We may disclose information when you provide your explicit consent.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Data Security
We implement robust physical, electronic, and managerial procedures to safeguard and secure the information we collect and process. This includes using encryption, firewalls, and secure servers to protect against unauthorised access, disclosure, alteration, or destruction of your personal information.
Your Rights
You have certain rights regarding your personal information under Australian privacy law:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we update or correct any personal information that is inaccurate, incomplete, or out of date.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Complaints: If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint.
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective as soon as it is posted. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Aussie Kitchen Creations
345 Flinders Street
Docklands, Melbourne, Victoria 3008
Australia